Patient Care Coordinator
Guilford, CT
Patient Care Coordinator
Full Time • Guilford, CT
Benefits:
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
Clarity Medical Aesthetics
Patient Care Coordinator
Guilford, CT • On-site • Full-time
Position: Patient Care Coordinator (PCC)
Location: Guilford, CT — on-site
Employment: Full-time, non-exempt
Schedule: Mon–Fri with one evening shift per week (Tue or Thu until 7 PM); some Saturdays as practice expands
Compensation: $19–$23/hour base (DOE) + quarterly performance bonus
Apply to: Gianna@clarityct.com
About Clarity
Clarity Medical Aesthetics is an established luxury medspa in Guilford, CT, offering injectables, energy-based treatments, medical-grade skincare, weight loss, and wellness services. We're team-driven, results-focused, and obsessed with patient experience.
The role
As Clarity's Patient Care Coordinator, you'll be the face of the Clarity experience — part concierge, part consultative sales professional, part operational anchor. You'll guide each patient toward their aesthetic goals, partner with our licensed providers to translate clinical recommendations into customized treatment plans, and elevate every touchpoint of the patient journey through trusted, consultative selling.
This opportunity is ideal for a motivated, client-focused professional who approaches patient care as a trusted advisor — with a strong sales mindset, a passion for learning, and a natural ability to build meaningful, lasting relationships.
What you'll do
• Lead patient consultations and intake with warmth and discretion.
• Manage scheduling and provider utilization in Zenoti.
• Translate provider clinical recommendations into customized treatment plans.
• Close consults using consultative sales techniques.
• Recommend medical-grade skincare and home-care regimens.
• Develop expert-level knowledge of Clarity's skincare product line.
• Drive rebook, retail attach, and membership growth against weekly KPIs.
• Maintain HIPAA-compliant communication in every channel.
What you'll bring
• 1+ year in medspa, aesthetics, dermatology, luxury cosmetics, or comparable concierge service.
• Proven track record of customer-service excellence.
• Strong written and verbal communication; professional phone presence.
• Comfort with scheduling, CRM, and POS systems.
• HIPAA training required within 30 days of hire.
Preferred
• 2+ years specifically in medical aesthetics.
• Working knowledge of injectables, lasers, microneedling, peels, GLP-1 programs.
• Hands-on experience with Zenoti and GoHighLevel.
• Associate's or Bachelor's degree.
Compensation and benefits
• $19–$23/hour base (DOE) + quarterly performance bonus.
• Health insurance premium reimbursement.
• 401(k) plan with employer contribution.
• Complimentary aesthetic treatments after 90-day probationary period.
• 50% off retail medical-grade skincare.
• 8 paid holidays plus vacation and sick time.
• 60-minute paid lunch break.
• Paid training, vendor certifications, and CEUs.
How to apply
Email your resume and a short cover note — including why you're drawn to medical aesthetics — to Gianna@clarityct.com. Subject line: "Patient Care Coordinator — [Your Name]." Qualified candidates will be invited to a phone screen and on-site interview.
Equal employment opportunity
Clarity Medical Aesthetics is an Equal Opportunity Employer. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law, and provide reasonable accommodations in accordance with the ADA and applicable Connecticut law. To request an accommodation, contact Gianna@clarityct
Compensation: $19.00 - $23.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Us
Clarity is a trusted, leading provider of cutting-edge aesthetic treatments. We pride ourselves on our extensive medical aesthetic training, customized long-term treatment plans, and welcoming boutique environment.
Kati Midgley, PA-C is a 25-year medical professional, globally recognized injector, and national instructor of aesthetics.
Kati Midgley, PA-C is a 25-year medical professional, globally recognized injector, and national instructor of aesthetics.
For over a decade, Kati and her expertly trained staff at Clarity have been helping patients of all ages improve their appearance and confidence.
Passionate about advancing the field of aesthetics, Kati has personally trained over 6,000 providers in the aesthetic space through clinical instruction and professional lectures.
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